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March Infotech (MI) is a professionally managed group of Software Engineers with Quality and Customer focus. The promoters have excellent track record in the worldwide IT industry through their association with large MNCs like Shell India, Toyota Australia, BellSouth and AT&T USA, London Electricity UK, Fujitsu Singapore, Bell Cross Canada.
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Customer Relationship Management

Want to improve SALES and CUSTOMER SATISFACTION levels dramatically? March Infotech presents March Infotech presents : Software the CRM Package empowering you to maintain closer relationships with customers and helps to achieve profitability.

Features list:

Contact Management

Scheduling, task management to track activities with pop-up reminders, customizable To-Do's and Calendars.

Sales Management

•Leads, Contact and Opportunity Management to share information and pursue new business. Onsite Projects.

•Account Management to manage all customer interactions in a single location.

•Mobile Applications Development.

•Portal and Website Solutions.

Marketing Automation

•Lead Management for tracking and cultivating new leads.

•Email Marketing for touching prospects and customers with relevant offers.

•Campaign Management for tracking campaigns across multiple channels.

•Campaign reporting to analyze the effectiveness of marketing activities.

Customer Support Helpdesk

Ticket generation for faster recording, tracking and closing of Sales Supports Queries.

MI-CRM will keep your marketing and salesmen on their toes. It will keep reminding them about their meetings, telephone calls, and follow-ups. It will also keep your clients satisfied. Customer satisfaction means customer retention, and customer retention means enhanced customer base and you smile all the way to bank.

ABOT MI-CRM (March Infotech - CRM)

MI-CRM is web-based CRM package built over WAMP architecture. It provides tools and capabilities needed to create and easily maintain a clear picture of customers, from 1st contact through to purchase and post-sales.

MI-CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Features Supported by MI-CRM

MI-CRM consists of modules, each of which represents a specific functional aspect of CRM such as Accounts, Activities, Leads, and Opportunities. These modules are designed to help you manage customer accounts through each step of their lifecycle, starting with generating and qualifying leads to customer support and resolving reported bugs. Because many of these steps are interrelated, each module displays related information.

Contact & Customer Management

MI-CRM includes fully integrated scheduling and task management to track both internal and customer activities, including multiple participants and resources, with pop-up reminders and customizable To-Do's and Calendars.

Sales Management

•  Lead, Contact and Opportunity Management to share information and pursue new business.

•  Account Management to manage all customer interactions in a single location.

Marketing Automation

•  Lead Management for tracking and cultivating new leads.

•  Email Marketing for touching prospects and customers with relevant offers.

•  Campaign Management for tracking campaigns across multiple channels .

•  Campaign reporting to analyze the effectiveness of marketing activities .

News Service

•  T he RSS news feeds module lets you select and manage your favorite news feeds, and display them on your My RSS News Feeds screen.

Collaboration

•  Activity Management for emails, tasks, calls, and meetings .

•  Content Syndication to consolidate third-party information sources.

Overview of the Admin Interface:

  As an administrator, you have the power to implement access control for these modules. You can customize the look and feel of MI-CRM across your organization. You can create multiple forums as platforms of discussion on various topics amongst your users and customers.

Home:

The Home module displays a Shortcuts menu listing options to create a new activity, email, or record. It also displays a summary of your customer-related tasks and activities along with. These are displayed as a collection of dashlets that are user-configurable. You can rearrange dashlets and customize their appearance to suit your requirements.

 

E-mail:

Users can monitor their own inbox for emails addressed to them. Inbound emails are emails that you receive and outbound emails are emails that you send to other users or external parties such as your customers. Use this module to manage your inbound and outbound emails.

Activities: An activity can be any interaction with colleagues and customers such as a phone call, a meeting, or an email. Use the Activities module to schedule and manage calls, meetings and tasks.

Contacts: A contact is any individual who is a valid sales lead; that is, a lead who has been evaluated and assessed for a possible sales opportunity. Use this module to create and manage contacts for your organization.

 

 

My Portal: Used to add links to Web sites and Web-based applications such as forums, or the Web interface to your organization's email system.

Opportunities: A module to create and manage sales opportunities for your organization. An opportunity specifies the estimated sales amount for an account and is tied to a sales stage.

Calendar: A module to view and to create activities such as appointments, calls, meetings, and tasks.

Reports & Dashboards:

· Monthly Sales Pipeline analysis.

· Sales opportunities by lead source.

· Drill-down the dashboards by time and opportunity stage.

You may use the Dashboard Module to view and manage charts based on custom and predefined reports. A chart is a graphical display of report output.

 

 

 

Customers:

This module contains customer information such as name and address. Each Customer can be associated with other records such as opportunities and contacts. Use this module to create and manage customer accounts for your organization.

Leads:

Use the Leads module to create and manage.

sales leads for your organization. Leads are early contacts in the sales process. After they havebeen evaluated and assessed, you can convert them into contacts, opportunities, and accounts.

   

Bug Tracker: Bugs are defects or features associated with a particular revision of a product. The administrator populates the drop-down list of product releases. Use this module to report, track, and manage product bugs.

Cases: Used to track and manage problems with your services that are reported by your users and customers.

 

  Campaigns: A campaign process begins with    identifying the targets. You can group multiple    targets into a target list according to a set of   predetermined criteria such as age group or    spending habits. Use this module to track and    manage mass marketing campaigns.

  Document: Used to create and manage files    that you share with users and customers.

Projects:

This module can be used to create and manage projects for your organization.

RSS:

Use the RSS Module to manage RDF Site Summary (RSS) feeds. RSS feeds provide news or other web content that is syndicated by web sites which publish their content in this manner.

Overview of the User Interface:

This interface consists of various modules designed to help you manage customer-related records such as contacts. Each module, representing a record type, groups the tools and functions needed to perform specific tasks. This enables you to work more efficiently.

Common Module Options:

Search Box : Used to enter a text string to perform a keyword search for data stored in MI-CRM. To perform an advanced search with more filters, click the Advanced Search link below the Search box.

 

Last Viewed : The bar below the Search box displays a useful trail of recent records that you have viewed. Administrators can view a trail of all users who recently viewed records.

Shortcuts : Displays options to perform necessary tasks in one or more modules. The options vary depending on the module you select.

 

Create/New form : A quick entry form to create a new record for the module.

Theme : A theme specifies the appearance of the User Interface such as page formatting, fonts and colors. At the bottom of every page, you have an option to select a different theme from the Theme drop-down list.

Dashlets:

Dashlets are user-configurable panels on the Home page that allow you to specify the items that you want to view on your home page. A dashlet displays a list of item records that is similar to the list view displayed on a module's home page.

MI-CRM displays a collection of dashlets for items such as meetings, activities, and accounts on your home page. You can configure each dashlet to display the rows, columns, and filters that you need.

You can add multiple dashlets of the same kind. For example, you can add multiple activity dashlets and configure each one differently. By default, you can add a maximum of 10 dashlets on your home page, but the administrator can change this setting. You can also move a dashlet to different locations on the page as required.